Shipping Policy
Domestic Shipping: Standard Letter (non-trackable - limited to stickers only). Standard USPS Mail (USPS with tracking) - price varies based on the size and bulk of your order. Please allow up to 3-5 days for your order to be processed.
UK and Worldwide Shipping: Because of VAT guidelines, I'm unable to process non-US orders (with tracking information) through my main storefront. However if you're located outside of the US and would like to arrange an order with tracking information, please contact me and we can work out details for a custom order! Please allow up to 3-5 days this type of order to be processed.
Exceptions: (For non-US customers) If your order consists of a limited amount of small/flat items weighing less than 1oz you may place an order with standard post. You will not receive a tracking number with this type of order. Your order will be automatically calculated at checkout for this shipping eligibility. If your order exceeds weight limitations, it will be canceled.
Lost or damaged/missing items: If your order arrives damaged or an item is missing from the receipt, I will do my best to replace the items in question. If an item you ordered is no longer in stock, you will be given a refund for that item. I cannot replace lost orders due to stock and availability on certain items. If your order is late, please give it extra time to arrive. Please contact me if you need help with your order.
Refunds: Due to processing fees, item stock and the like, I cannot offer refunds once your order had been shipped. If you place a large order over $35 or more, I will only be able to offer a partial refund (approximately 30%). Please be absolutely sure when you place your order.
**Emotes & Digital Download items are final sale and cannot be refunded.
Packaging types:
Standard Letter - Cost-saving. With this shipping type, buyer will not receive a tracking number. Shipped in a standard letter-mail style paper envelope. Item will be packed with love, it will include a clear or wax lined bag to protect your items and a thank you card.
Standard USPS Mail - With this shipping type you will receive a tracking number for your order. All items will be packed with love and care and will be shipped in a sturdy, stay-flat cardboard mailer to prevent bending during shipment. Items will come in a clear or wax lined bag to protect your items and will also include a thank you card.
Dani
DannoDesigns
One-person small business, character artist and freelance contractor. Located in sunny, Southern California.